Shipping & return information
At SMMP Gifts and Fun Baskets, we aim to provide a seamless shopping experience, including transparent shipping and return policies. Explore the details below to understand our processes better.
Shipping options
We offer a range of shipping options to meet your needs:
- Standard Shipping: Our reliable and cost-effective option.
- Express Shipping: For faster delivery when you need your gift basket quickly.
Shipping cost calculation
- Weight-Based: Shipping costs are determined by the weight of the gift basket and location.
- Order Value: Orders exceeding over $1000.00 qualify for free shipping within Sydney, Australia.
Return policy
Your satisfaction is important to us. Here's our return policy:
- Timeframe: Customers have 7 days from the date of delivery to return an item.
- Condition: Items must be returned in their original condition, unused, and with all original packaging and tags intact.
Initiating a return
To initiate a return, please follow these steps:
- Contact Us: Please contact our customer service team via the Contact Us page or by calling us directly.
- Return Authorization: Our team will provide you with a return authorization number and instructions on how to return the item.
- Packaging: Securely package the item and include the return authorization number on the package.
Need help?
If you have any questions or concerns about our shipping and return policies, please don't hesitate to contact us. Our friendly customer service team is here to assist you.
